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Job: Tier 1 / Tier 2 Systems Engineer

Title Tier 1 / Tier 2 Systems Engineer
Categories Tier1 Tier2 Support Technician
Salary DPE
Location Largo, FL
Job Information

Primary Duties and Responsibilities
• Serve as the Tier-1, Tier-2 help desk support with hardware, software and application issues over email, phone or in-person
• Perform remote troubleshooting through proper diagnosis
• Determine the best solution based on the issue and details provided by users
• Escalate issues to the next level of support personnel when required
• Document incidents and their resolution in ticket tracking software
• Update company knowledge base on a regular basis
• Associate’s degree in information technology, computer science
• 2‐3 years of help desk experience may be substituted for educational requirement
• Ability to diagnose and resolve basic technical issues
• Knowledge of commonly-used concepts, practices and procedures within IT
• Current working knowledge of business computers, printers, laptops, VPN, remote access, VOIP and common windows applications.
Key Competencies
• Be positive, customer focused and service oriented
• Able to multitask and work under pressure
• Mature, professional, organized, motivated and detail‐oriented
• Good oral and written communication skills
• Participate and contribute constructively to the IT team
• Excellent interpersonal skills
• Be proactive
This is a full‐time position, Monday‐Friday, 8:00 am‐5:00 pm.
Interested individuals should forward resume and MUST include salary requirements for consideration!!
Skills Not Required but Very Beneficial:
• Linux Experience a Plus
• PHP Knowledge a Plus
• Hobby Electronics/Low-Voltage knowledge a Plus, Plus
• MYSQL Knowledge a Plus
• Asterisk Knowledge a Plus, Plus
• Knowledge of Open Source alternatives a Plus, Plus
• ½ Company Contribution Health Insurance Premium available after 90 days
• 1 Week Paid Vacation, Year 1
• 2 Week Paid Vacation, Years 2 – 4
• 3 Weeks Paid Vacation, Year 5 and beyond
• Paid Sick Day’s as Needed – Hourly Employees Included which will not Deduct Vacation Time
• “Mental Health” Days as needed
• Community involvement Opportunities, Including Habitat for Humanities, and etc.
• Gym or Wellness Membership Reimbursement up to $25/Month
• Company Provided Cell Phone
• Company Provided Laptop
• 3 Month Maternity Leave
• Up to $200/Month on Company Approved Training Courses (Udacity.com and etc)
• Direct Deposit
• Performance Bonus
• Bereavement Leave

Interviews for selected candidates will take place in our Largo office, which is the primary workplace. PLEASE have your own transportation for work as well, this –is- a non-negotiable requirement.


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